Privacy Policy
Effective: Date: September 9, 2026
Company Name: Norfolk Block Printing
Contact Email: eleanor@norfolkblockprinting.uk
At Norfolk Block Printing, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website or book one of our block printing workshops across Norfolk.
1. Information We Collect
We collect and process personal data in two primary ways:
A. Information You Provide Directly
When you book a workshop or get in touch with us, we may collect:
Contact Details: Your name, email address, phone number, and mailing address.
Booking & Payment Information: Details required to reserve your spot in a workshop and process payments securely (processed via our third-party payment providers).
Communications: Any details or preferences you share when reaching out via email or contact forms.
B. Information Collected Automatically (Cookies)
When you browse our website, we use Google Analytics to gather standard internet log information and visitor behavior patterns. This includes:
IP address (anonymized)
Device type, browser type, and operating system
Pages visited, time spent on pages, and referral sources
Google Analytics uses cookies—small text files stored on your browser—to collect this data. This information is processed in a way that does not directly identify anyone.
2. How We Use Your Information
We use your data to:
Fulfill Workshop Bookings: Process reservations, send booking confirmations, send event reminders, and notify you of any logistical changes.
Provide Customer Support: Answer questions and assist with bookings or general inquiries.
Improve Our Website: Use aggregated, anonymous Google Analytics data to understand website performance and improve user experience.
Legal Compliance: Comply with tax, accounting, and legal requirements.
3. Legal Basis for Processing
Under UK GDPR, our legal bases for processing your data are:
Contractual Necessity: Processing is required to manage and deliver your workshop booking.
Legitimate Interests: Analyzing website traffic via Google Analytics to improve our business operations.
Consent: Where applicable, such as when you accept performance cookies on our website or opt in to marketing updates.
4. Cookies & Analytics
We use Google Analytics cookies to track website performance and usage patterns.
Managing Cookies: When you first visit our website, you can accept or decline performance cookies via our cookie banner. You can also adjust your browser settings to block or delete cookies at any time.
5. Data Sharing & Third Parties
e never sell your personal data. We only share information with trusted third parties necessary to run our business, including:
Booking & Payment Processors: Secure platforms used to manage workshop scheduling and process ticket payments.
Analytics Providers: Google (for Google Analytics).
IT & Hosting Services: Providers that keep our website running smoothly and securely.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (e.g., keeping payment records for HMRC tax purposes).
7. Your Data Protection Rights
Under UK GDPR, you have rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Erasure: Request that we delete your personal data (“right to be forgotten”).
Withdraw Consent: Withdraw consent for cookies or marketing at any time.
To exercise any of these rights, please contact us at eleanor@norfolkblockprinting.uk
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted directly on this page with an updated effective date.